Refund and Returns Policy

Effective from: 29th January, 2024

Thank you for shopping with Digital Dream Studio at binmahmood.co We appreciate your trust in our products and services. Please read the following carefully to understand our policies regarding refunds and returns.

  1. Returns:

We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your purchase, you may return it within 30 days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, please contact our customer support at support@binmahmood.co with your order number and a detailed reason for the return. Our customer support team will guide you through the return process.

  1. Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 working days.

  1. Exchanges:

If you received a damaged or defective item and need to exchange it for the same item, please contact us at support@binmahmood.co. We will guide you through the exchange process.

  1. Damaged Goods:

We take utmost care in packaging our products to ensure they reach you in perfect condition. However, if you receive a damaged item, please contact us immediately at support@binmahmood.co. Provide detailed information and photos of the damaged product. We will assess the situation and guide you through the return or replacement process.

  1. Non-Returnable Items:

Certain items are non-returnable, including personalized or customized items. We do not accept returns or exchanges for these items unless the product is defective or damaged.

  1. Shipping Costs:

Shipping costs for returning your item are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  1. Cancellations:

Cancellations can only be made within 24 hours of placing your order. After this timeframe, your order will be processed, and no cancellations will be allowed.

  1. Contact Information:

For any questions regarding returns, refunds, damaged goods, or exchanges, please contact our customer support at support@binmahmood.co.

Please note: We reserve the right to amend this policy at any time without prior notice.

Thank you for choosing Bin Mahmood!